Policies and Terms

Privacy Policy of ITC Ukrgazkomplekt LLC

ITC Ukrgazkomplekt LLC (hereinafter referred to as the “Company”) is committed to protecting the privacy and personal data of its clients and website visitors. This Privacy Policy outlines how we collect, use, protect, and store your personal data in accordance with the Law of Ukraine “On Personal Data Protection” and other applicable laws of Ukraine.

1. Who we are

ITC Ukrgazkomplekt LLC is the owner and operator of this website, which can be accessed at www.ukrgazkom.com.ua.
Legal address: Ukraine, 07301, Kyiv region, Vyshhorod city, Vyshhorod district, Mazepa Ivan Avenue, Building 8
Contact number: +38 044 494-09-31
Email address: [email protected]

2. What personal data we collect and why we collect it

We collect the following categories of personal data:

• Personal data: Name, email address, phone number, home address that you provide when registering or ordering services.

• Transactional data: Details of orders and transactions, including payment information.

• Technical data: IP address, browser information, cookies, and other metadata collected when visiting our website.

We process your data for the following purposes:

• Fulfilling contractual obligations and providing services.

• Ensuring the functionality of the website.

• Improving service quality and personalizing user experience.

• Responding to your requests or inquiries.

We do not collect or process sensitive personal data without your prior consent.

3. Comments

When you leave comments on the website, we collect the data shown in the comments form, as well as your IP address and browser information for spam detection.

4. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS), as other users can download and extract this data from the images.

5. Contact forms

When you contact us through a contact form, we collect your name, email, phone number, and other contact details. This data is stored for 6 months for customer service purposes. Data submitted via contact forms is not used for marketing purposes without your consent.

6. Cookies

Our website uses cookies to store your preferences and enhance your interaction with the site. The main types of cookies we use are:

• Functional cookies: Necessary for the operation of the website.

• Analytical cookies: Collect data about your activity on the site to improve its functionality.

You can manage your cookie settings through your browser.

7. Analytics

We use Google Analytics to analyze traffic and user behavior on our website. This helps us improve our services. Data is collected anonymously. You can opt out of Google Analytics data collection by installing a browser extension: https://tools.google.com/dlpage/gaoptout.

8. Who we share your data with

We may share your data with third parties only in the following cases:

• Service providers (hosting, payment processing, delivery services), when necessary to fulfill our obligations.

• Analytics platforms to improve website performance (e.g., Google Analytics).

We only share the minimum amount of data necessary for the relevant functions.

9. How long we retain your data

We retain your personal data for as long as necessary to fulfill the purpose for which it was collected, or as required by law. For example:

• Contact form data — 6 months.

• Analytical data — up to 1 year.

• Transactional data — 10 years according to tax regulations.

10. What rights you have over your data

You have the following rights regarding your personal data:

• Right to access your data.

• Right to rectify inaccurate data.

• Right to erasure (right to be forgotten).

• Right to restrict processing.

• Right to data portability.

• Right to withdraw consent to data processing.

To exercise these rights, please contact us using the details provided below.

11. Where we send your data

Some of your data may be transferred outside Ukraine to provide services, for example, through Google services. In such cases, we ensure that your data is protected according to applicable laws through agreements or other legal mechanisms.

12. How we protect your data

We take all necessary measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Specifically, we use the following measures:

• Data encryption.

• Access control to information systems.

• Server and database protection.

• Staff training on data privacy and security.

13. What data breach procedures we have in place

In the event of a data breach or loss, we take immediate action to eliminate the threat and minimize its consequences. Affected users will be informed about the possible risk.

14. What third parties we receive data from

If our website receives user data from third parties, we will inform you accordingly. For example, such data may come from partners or advertisers to analyze the effectiveness of marketing campaigns.

15. What automated decision-making and/or profiling we do with user data

Automated decision-making or profiling (analysis of user behavior for personalized content) may be used to improve service quality. You have the right to request explanations regarding automated decisions or object to their use.

16. Industry regulatory disclosure requirements

ITC Ukrgazkomplekt LLC operates in accordance with the current legislation of Ukraine on personal data protection and other specialized laws governing its activities.

17. Contact information

If you have any questions or wish to exercise your rights regarding personal data, please contact us:

ITC Ukrgazkomplekt LLC
Address: Ukraine, 07301, Kyiv region, Vyshhorod city, Vyshhorod district, Mazepa Ivan Avenue, Building 8
Phone: +38 044 494-09-31
Email: [email protected]

This Privacy Policy may be updated in case of changes in legislation or our data processing practices. Last updated: 17.10.2024.